Effective Date: September 9, 2026
1. Introduction and Acceptance of Terms
These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Bella Lingua Italian Learning Inc. (“Bella Lingua Italian Learning Inc.,” “we,” “us,” or “our”) governing your access to and use of our Italian-learning services, including any related website, online platforms, materials, communications, booking systems, and any in-person or virtual classes or sessions we offer.
By accessing, booking, purchasing, enrolling in, or participating in any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
These Terms apply to all services provided by Bella Lingua Italian Learning Inc., including private one-on-one Italian lessons, small group conversation classes, beginner Italian courses, business Italian training, Italian pronunciation coaching, online live Italian classes, and Italian language and culture workshops.
2. Scope of Services
Bella Lingua Italian Learning Inc. provides Italian language instruction and related educational services, which may include:
- Private one-on-one Italian lessons;
- Small group conversation classes;
- Beginner Italian courses;
- Business Italian training;
- Italian pronunciation coaching;
- Online live Italian classes;
- Italian language and culture workshops; and
- Any related educational materials or support services offered from time to time.
We may deliver services in person, online, or through a hybrid format. We reserve the right to determine instructional methods, schedules, class sizes, instructors, lesson plans, platforms, and learning materials, subject to applicable laws and any specific service description provided at the time of booking or purchase.
We do not guarantee that any particular learning outcome, proficiency level, certification, immigration result, employment result, or other specific achievement will be obtained from participation in our services.
3. User Obligations and Responsibilities
You agree to:
- Provide accurate, current, and complete information when registering, booking, or communicating with us;
- Maintain the confidentiality of any account credentials, login information, or access links provided to you;
- Attend sessions on time and prepared, and follow reasonable instructions from instructors or staff;
- Use respectful and lawful conduct at all times toward instructors, staff, other students, and any third parties;
- Not record, reproduce, distribute, or share lessons, materials, or class sessions without our prior written consent, except as permitted by applicable law;
- Ensure that your device, internet connection, software, and environment are adequate for participation in online services;
- Comply with all applicable laws, regulations, and platform rules when using our services; and
- Promptly notify us of any technical issues, accessibility needs, or other circumstances that may affect your participation.
You are responsible for any content, information, or materials you submit to us. You must not upload or transmit any unlawful, defamatory, abusive, harassing, infringing, fraudulent, or otherwise harmful content.
We may suspend or terminate access to services if you violate these Terms, disrupt classes, engage in misconduct, or create a safety, legal, or operational risk.
4. Payment Terms and Conditions
Fees for services will be disclosed at the time of purchase, enrollment, booking, or through a separate written agreement. Unless otherwise stated, all fees are stated in Canadian dollars (CAD) and are subject to applicable taxes, including GST/HST where required by law.
- Payment is due in full at the time specified during checkout, registration, or invoicing.
- We may require advance payment, deposits, or prepayment for lessons, packages, courses, workshops, or group classes.
- If a payment is declined, reversed, or charged back, we may suspend or cancel access to services until the outstanding amount is paid in full.
- You are responsible for any bank charges, foreign exchange fees, payment processor fees, or other charges imposed by your financial institution.
Prices may change from time to time. Any change in pricing will apply prospectively and will not affect services already paid for, unless otherwise agreed in writing or required by law.
Unless expressly stated otherwise, packages, credits, or prepaid sessions are non-transferable and must be used within the validity period communicated at the time of purchase. Unused credits may expire if not used within the stated period.
5. Cancellation and Refund Policy
Our cancellation and refund policy applies subject to any mandatory consumer protection rights under applicable Canadian provincial or federal law, including rights that cannot be waived by contract.
Individual lessons and coaching sessions:
- Cancellations made with at least 24 hours’ notice may be rescheduled, subject to instructor availability.
- Cancellations made with less than 24 hours’ notice, or failure to attend a scheduled session, may be charged in full and are generally non-refundable.
Group classes, courses, and workshops:
- Registration fees may be non-refundable once the program has started.
- If a participant withdraws before the start date, any refund, if available, will be determined according to the cancellation terms communicated at registration.
- No refunds will be issued for partial attendance, missed classes, late arrivals, or unused portions of a course, except where required by law or expressly agreed in writing.
Our cancellations:
- If we cancel or materially reschedule a service, we will use commercially reasonable efforts to offer a make-up session, credit, or refund, at our discretion and in accordance with applicable law.
Refund requests must be submitted in writing to our contact email with relevant details, including the service purchased, date of purchase, and reason for the request. Approved refunds will be issued using the original payment method where reasonably possible. Processing times may vary depending on the payment provider.
6. Liability Limitations
To the fullest extent permitted by applicable law, Bella Lingua Italian Learning Inc., including its directors, officers, employees, contractors, instructors, agents, and affiliates, shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, loss of data, loss of goodwill, business interruption, or other intangible losses arising out of or related to your use of, or inability to use, our services.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services or these Terms shall not exceed the amount paid by you to Bella Lingua Italian Learning Inc. for the specific service giving rise to the claim in the three (3) months preceding the event giving rise to the claim, or CAD $100, whichever is greater, except where such limitation is prohibited by law.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, gross negligence where such limitation is prohibited, or any mandatory consumer rights that cannot be waived.
Our services are educational in nature. We do not provide legal, immigration, financial, or employment advice. Any information shared in class or in materials is for general educational purposes only.
7. Intellectual Property Rights
All content provided by Bella Lingua Italian Learning Inc., including lesson plans, presentations, worksheets, recordings, audio, video, text, graphics, logos, trademarks, course structures, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws in Canada and elsewhere.
Subject to your compliance with these Terms and full payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our materials solely for your personal, non-commercial educational use.
You may not, without our prior written consent:
- Copy, reproduce, distribute, sell, sublicense, or publicly display our materials;
- Record or screenshot live lessons, workshops, or online sessions, except where expressly permitted;
- Modify, translate, adapt, reverse engineer, or create derivative works from our materials; or
- Use our trademarks, brand name, or materials for commercial purposes.
Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, to the extent permitted by law.
8. Data Protection and Privacy
We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, as relevant.
By using our services, you consent to the collection, use, disclosure, and retention of personal information as reasonably necessary to:
- Provide and administer our services;
- Process bookings, payments, cancellations, and refunds;
- Communicate with you about lessons, updates, and customer support;
- Improve our services, internal operations, and user experience;
- Meet legal, regulatory, tax, accounting, and security obligations; and
- Protect our rights, property, customers, and personnel.
We may use third-party service providers, such as payment processors, scheduling tools, communication platforms, and online teaching platforms, to support our business operations. These providers may process personal information on our behalf subject to their own privacy practices and contractual obligations.
You acknowledge that online services may involve transmission of information over the internet and that no system can be guaranteed to be completely secure. We will take reasonable safeguards appropriate to the sensitivity of the information in our possession or control.
Where required by law, you may have rights to access, correct, or request deletion of certain personal information, subject to legal and contractual limitations. Questions about privacy should be directed to our contact information below.
9. Force Majeure
We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, epidemic, pandemic, public health emergency, war, terrorism, labour disputes, strikes, power outages, internet failures, platform outages, government actions, natural disasters, or severe weather.
If a force majeure event occurs, we may suspend, reschedule, modify, or cancel affected services without liability, except as otherwise required by applicable law. We will make reasonable efforts to resume services or offer suitable alternatives where practicable.
10. Changes to Terms
We may update or modify these Terms from time to time to reflect changes in our services, business practices, legal requirements, or operational needs. Updated Terms will be posted or otherwise made available to you with a revised effective date.
Your continued use of our services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our services.
11. Applicable Law and Jurisdiction
These Terms and any dispute arising out of or relating to them, our services, or your use of our services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.
You agree that the courts located in Ontario, Canada shall have exclusive jurisdiction over any claim, dispute, or proceeding arising out of or relating to these Terms or our services, subject to any mandatory rights you may have under applicable consumer protection law.
12. Contact Information
If you have any questions, concerns, complaints, or requests regarding these Terms or our services, you may contact us at:
- Bella Lingua Italian Learning Inc.
- 4200 Dundas Street West, Suite 206, Etobicoke, ON M8X 1Y6, Canada
- Email: [email protected]
- Phone: +1 (416) 782-4593
13. Severability Clause
If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
If any invalid or unenforceable provision can be modified to make it valid and enforceable, that provision shall be deemed modified accordingly to reflect the parties’ original intent as closely as possible, consistent with applicable law.
By using the services of Bella Lingua Italian Learning Inc., you acknowledge that you have read, understood, and agreed to these Terms of Service.